Click the secure link in the email you received. Most reviewers do not need an account or password. The link gives you access only to that specific proof package.

Tip: If you’re on a phone, open the link in your default browser (Safari/Chrome) for the best experience.

Usually, no. Customers and reviewers access proofs through the secure invite link. Only internal/team members sign in to create packages and manage invites.

Yes. For security, invite links may be time-limited and can expire. If your link is expired, request a new invite from your contact and we’ll resend it.

Some proofs use an extra security step. The one-time code helps ensure only the intended recipient can access the proof.

If you don’t see it, check your spam/junk folder.

For best security and audit history, each reviewer should have their own invite. Ask your contact to send a separate invite to anyone else who needs access.

Some jobs include more than one proof (example: letter, envelope, insert). ProofShare groups these into a single package so everything stays together.

Use the thumbnail/component panel to switch between files and review each one.

Annotations let you leave feedback directly on the proof (markups, notes, callouts) so the team sees comments in context.

If you don’t see annotation tools, your invite may be view-only. Ask your contact to enable commenting.

Your decision is recorded and time-stamped. If you approve, production can move forward using the approved version. If you request changes, the team will revise the proof and send an updated package when ready.

If downloading/printing is enabled for your invite, you’ll see options in the viewer. Some packages intentionally limit downloads for security reasons.

ProofShare uses secure invite links and (optionally) verification codes to control access. Access is scoped to the specific package you were invited to review.

If you ever receive an invite you weren’t expecting, don’t open it — contact your account representative.

Expiring links reduce the chance of old emails being reused later, especially when proofs change over time. If you need more time, request a fresh link.

Try these quick fixes:

• Refresh the page.
• Open the invite link in Chrome, Edge, or Safari (avoid in-app email browsers if possible).
• Disable ad blockers/privacy extensions for this page and reload.
• If you’re on a corporate network, try from a different connection (some proxies block large PDFs).

Your invite may be view-only, or the package may be in a state where decisions are restricted. Ask your contact to resend the invite with the appropriate role (view / comment / approve).

That usually means the link is expired, was copied incorrectly, or the package was replaced. Request a new invite link and we’ll resend it.

Sign-in is for internal/team members with an existing account. If you’re a customer, you should use your invite link instead of signing in.

If you’re on the team and still can’t sign in, contact your ProofShare administrator.

ProofShare is a secure proofing workflow for print and mail production. It replaces email attachments with a package-based review portal where approvals, comments, and history stay together.